FAQs

FREQUENTLY ASKED QUESTIONS:

ARE THESE MEDICAL GRADE MASKS?

Our masks are NOT medical grade masks and are not intended as a replacement for medical-grade PPE (personal protective equipment). But wearing face covering (such as cloth face mask) has been officially recommended by Health Canada and the Center for Disease Control (CDC) since April 2020. This measure helps to reduce the risk of COVID-19 transmission when social distancing is a challenge particularly in crowded places (grocery stores, public transportation). 

DO I NEED TO WASH THE MASK BEFORE USE?

Yes, please wash the mask before first use and after every use. Our masks can be machine-washed in a delicate setting, but we would recommend hand-washing it using soap in lukewarm water then hanging it to dry.  

DO YOU ACCEPT RETURNS/EXCHANGES?

All sales are final. Due to the nature of our products, we cannot accept returns or exchanges. If you need more information about our products, please contact us before purchase. 

HOW DO I USE THE MASK SAFELY?

It is important to wash your hands before putting the mask on and after removing. When putting it on, make sure that it fits snugly but comfortably, covering your nose, mouth and stretched over your chin. Be careful not to touch your eyes, nose and mouth when removing the face mask.

 

IMPORTANT NOTE: Our masks should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

DOES WEARING A MASK PROTECT ME FROM THE VIRUS?

Wearing a mask alone will not prevent the spread of COVID-19 but it can be a way to protect those around you. You must consistently and strictly adhere to good hygiene and public health measures, including frequent hand washing and physical (social) distancing.

DO YOU SHIP ANYWHERE IN THE WORLD?

We are shipping within Canada and the US.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Our aim is to fulfill the orders within 1-2 business days after we have received it. Depending on the shipping option you chose, it may take 2-10 days for the order to arrive.

Please note that if you choose Canada Post Lettermail, it could take between 5-15 business days to arrive and NO TRACKING NUMBER will be provided. 

DO YOU OFFER PLEDGES TO OUR COMMUNITY?

We donate hundreds of masks every month to local shelters and other non-profit organizations like Good Shepherd Ministries, Warden Woods Community Center, and Black Initiatives to name a few. Let's work together to increase awareness, care for one another, and as a community, help reduce the risk of COVID-19 transmission. 

WHERE DO YOU GET YOUR DESIGNS?

Most of our designs were collaborated with artists/illustrators from different countries including Canada. Other designs are licensed from independent creators through Creative Market, and other websites.